Account deletion

1. Who this is for

A KeepUp account is the phone number you sign in with in the app or on the web. An organization's admin creates it when they invite you to a workspace. One account can work for several organizations.

In the app this page opens from Profile › "Request account deletion".

2. How to ask

• To end your access to one organization only: ask that organization's admin. They switch your access off (Settings › Users). Your account stays as it is in other organizations.
• To delete the whole account: write to info@keepup.ge or call +995 599 06 60 05 (Mon-Fri 10:00-19:00) and give the phone number you sign in with. So that nobody can delete someone else's account, we first check that the request comes from the owner of that number: we send an SMS code to it, or confirm with your organization's admin.

After the check we delete the account within 30 days and tell you when it is done.

3. What is deleted

• your name, phone number, password, e-mail (if any) and the record that the number was verified;
• every sign-in session, in every organization; the app's notification tokens and the browser's push subscriptions;
• your access to every organization (memberships are switched off) and invites not yet used;
• one-time SMS codes;
• quote requests sent from that number on keepup.ge.

After that nobody can sign in with this account; the number can be used for a new account.

4. What is kept, and for how long

• The organizations' job history: work orders you reported or worked on, status changes, comments, photos and voice notes you attached to jobs, checklist answers and costs stay with the organization as its maintenance and inspection record. "Deleted user" is shown instead of your name. The organization controls this data: to have a comment's text, a photo or the name written into a report you sent removed, contact the organization - we will help it;
• the SMS log: only with a masked number (e.g. +995 59• ••• •67) and no name;
• technical records of the app's offline actions: 90 days;
• the server log and error reports: a short period, then replaced automatically;
• backups: deleted data disappears from the backups within 6 months at the latest;
• a record that an account was deleted and when, without the name or number.

5. Contact

E-mail: info@keepup.ge
Phone: +995 599 06 60 05 (Mon-Fri 10:00-19:00)