Terms of service

1. Parties and acceptance

These terms govern the use of the KeepUp service. The service is provided by KeepUp, LLC (identification number 445870736, address: 105 Parnavaz Mepe St, apt. 60, Batumi 6004, Georgia) - "KeepUp". The customer is the organization that signs a contract with KeepUp - the "Customer".

KeepUp is a service for organizations. Its users are the Customer's staff and people who report an equipment problem through a QR code. Where the contract and these terms differ, the contract prevails.

2. Service description

• QR stickers on equipment and a public page where anyone can report a problem without signing in;
• the technician's workspace on the web and in the mobile app (the app also works offline);
• the manager's dashboard: work orders, assets, preventive maintenance, costs and the monthly report;
• notifications by push and SMS;
• AI advice for technicians - optional, off by default.

Each organization has its own address ({slug}.keepup.ge) and its data is separated from other organizations. The service keeps developing; we announce significant changes in advance.

3. Account and access

• Each person has one account tied to their own phone number; one account can be used in several organizations.
• The Customer's admin invites staff, assigns roles (technician, manager, admin, director) and removes access. The admin cannot change anyone else's name, number or password.
• The Customer makes sure that only authorized people have access and that the data entered is lawful.
• KeepUp support access: during onboarding, with the Customer's agreement, a member of our team may have admin access for a limited time (no more than 90 days). It is visible in the user list and the Customer's admin can switch it off at any time.

4. Acceptable use

• do not use the service for unlawful purposes;
• do not try to access other people's data or bypass the system's protection;
• do not overload the system with automated requests or use SMS for spam;
• do not enter patient data or other special categories of data.

If these rules are broken we may suspend access - with prior notice, except in urgent cases.

5. Price and payment

The price depends on the plan (Starter, Business, Enterprise) and is shown on keepup.ge/en/pricing or in an individual quote. With annual billing, 12 months cost the price of 10. The setup price is set in the quote.

SMS and push notifications are included in the subscription under fair use: each plan has a monthly SMS limit; when it is reached, SMS stop until the end of the month while push continues. We do not charge extra for this.

Plan limits (assets, branches) are contractual and do not block anything in the app; if they are exceeded, we contact you about changing the plan.

Invoices are issued in GEL, monthly in advance (with annual billing, once a year in advance), and paid by bank transfer within 10 days of the invoice date. If a payment is overdue, we may suspend the service temporarily after prior notice; no data is deleted during that time.

6. Availability and support

We aim to keep the service available 24/7. We announce planned work that causes downtime in advance and do it at quiet hours. An encrypted backup of the data is made every night in a separate location, and restoring it is tested every week.

Support: Mon-Fri 10:00-19:00, info@keepup.ge, +995 599 06 60 05.

The service availability level (SLA), if agreed, is stated in the customer contract.

7. Data

Data entered by the Customer belongs to the Customer. KeepUp processes it only to provide the service and on the Customer's instructions - see the data processing agreement. On request we hand the data over as Excel/CSV files, with photos in a ZIP archive.

8. Limitation of liability

KeepUp is a tool for organizing maintenance. It does not replace the Customer's duty to keep equipment safe and maintained as required by law and by the manufacturer.

The AI advice is for information only and may contain mistakes; a qualified technician makes the decision. Work on electrical systems, gas, medical gases and medical devices is done only by qualified staff.

KeepUp's total liability is limited to the fees the Customer paid in the previous 12 months. Neither party is liable for indirect damage (for example lost profit), except for intent, gross negligence and cases set by law.

9. Termination

A monthly plan can be cancelled at any time; the cancellation takes effect at the end of the current billing month. With annual billing, the term and termination are set in the contract.

For 30 days after termination we hand over the data on request (Excel/CSV, photos in a ZIP archive); after 90 days the organization's data is fully deleted from the system, and from the backups within 6 months at the latest. After that, printed QR stickers stop working.

10. Law, disputes and changes

These terms are governed by the law of Georgia. The parties first try to settle disputes by negotiation, then in the common courts of Tbilisi.

When we change these terms we update the date at the top of the page; we tell customers about significant changes 30 days in advance.